Identity Management Solutions

Optimizing business processes is a breeze with identity management solutions.
The Challenge

In 2010, the leaders of a large printing and imaging company sought to expand their business portfolio outside of the enterprise printer market. On top of the services they were currently offering, they also wanted to offer enterprise software services to supplement their printer business. With this goal in mind, they made the decision to acquire a large software development company. This development firm specialized in organizing and managing digital business documents to help businesses organize their e-documents and quickly find them as needed. Thus, the printing company purchased this software development company in a strategic move to own both the physical process and digital process. 

After the acquisition, the Chief marketing Officer (CMO) wanted to unify the two companies by integrating each organization under one cohesive brand vision. To accomplish this, the IT team was to implement identity management solutions across their customer portals, partner portals, and community portals. This would help customers and partners “feel” this brand unification and convey a more united organization. Leveraging identity management during a large merger makes a positive difference toward unifying systems across business units, and the leaders knew this, however, it wasn’t long before issues began to arise. Two parties shared responsible for identity management: the company’s internal IT department and their marketing web team. Unfortunately, the internal IT team would often miss the deadline for important project deadlines due to other competing internal priorities. The leaders were frustrated, needless to say. On top of overseeing a major company merger, the technology operations were simply inadequate. Inopportunely, the technical operators/TechOps were unable to keep pace with management’s needs for the merger and its timeline. Their inability to keep pace with technical changes also meant wasted effort in other stages of the merger process. The company needed a knowledgeable identity management company – and fast.

Office worker stressed with the difficult task of finding an identity management solutions provider
Woman celebrating her secure personal information and ease of logging into many tools with identity management
The Solution

Feeling discouraged, the Senior Manager of Web Technologies asked a web marketing team member if they knew any tech experts that could help. They recommended Digital Maelstrom, as our IT advisor firm members have extensive capabilities and experience in identity management/access management solutions. After talking through the current issues and goals of the project, the printing company and Digital Maelstrom chose to partner together. This would help augment the oversubscribed internal teams with the technical vision required by the merger’s challenges and the experience to see it implemented successfully.

Identity Management Solutions For Any Type of Business

During our partnership, Digital Maelstrom integrated each of the two merging companies’ user data and processes across numerous systems with PingFederate into Adobe Experience Manager (AEM). Later, they would once again integrate the systems and processes from PingFederate to SiteMinder as larger corporate strategies changed. Further, we would then comprehensively integrate many of their portals so that users only had to log in once via a single sign-on experience (SSO). After the success of these projects, the company was immensely pleased with the end result. In fact, our IT operations team continued assisting with integrations and management for many more years and additional projects.

Services Used

Architecture Planning
Based on your needs, we provide a roadmap and technology/IT suggestions you can trust to help you reach your architectural goals.

Identity Management
Digital Maelstrom assists with identity management and single sign-on solutions initiatives by assessing your current system and protocols, comparing it to your IT management goals and designing a secure solution built to these specific requirements. The result is a defined and tailored method of access to your business’ protected assets using proper individual authentication and authorization.
Virtual Enterprise Architect
With this service, one of our most educated and experienced team members will serve as your company’s remote architect. Their priority is to plan and guide your business’ software and IT infrastructure.

Technology Used

Logo for technology Angular
Angular is a platform for building mobile and desktop web applications.
Logo for technology Amazon Web Services
Amazon Web Services
Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services.
Java logo
Java is a general-purpose programming language that is class-based, object-oriented, and designed to have as few implementation dependencies as possible.
Bootstrap Logo
Bootstrap is a free and open-source CSS framework directed at responsive, mobile-first front-end web development.
Symantec Logo - SiteMinder
Symantec® SiteMinder is designed to secure the modern enterprise through a unified access management platform.
MuleSoft logo
MuleSoft, LLC. is a software company that provides integration software for connecting applications, data and devices.

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